Shipping & Delivery
Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to a PO Box address.
Canadian Shipping Rates
All Canadian orders are shipped via Canada Post and should be received within 3-6 business days after processing. Delivery times do not include Saturdays, Sundays or holidays.
For orders shipped outside of Canada, shipping will be provided via your choice of UPS, Canada Post or FedEx. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.
Customs, Duties & Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order.
Any abandoned packages are at the responsibility of the customer.
In order to comply with export regulations, we are required by Canadian law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of Canadian law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.